IBM ELECTRONIC SERVICE AGENT Information about IBM Electronic Service Agent is provided in the IBM Systems Information Center ( http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/eicbd/eicbdkickoff.htm). Topics include planning, installing, activating, configuring, managing, using, and troubleshooting. You can view the information or print a PDF hard copy. The IBM Electronic Services Web site (www.ibm.com/support/electronic/) has advanced features to view information about your servers, provide information to IBM, search IBM databases, and more.