Task 3 – (Optional) Create a Service Request

At this point, you can create an Oracle Support service request and record the service request number with the problem information. If you choose to skip this task, then the Support Workbench automatically creates a draft service request for you in Task 4.

To create a service request:

1. On the Problem Details page, in the Investigate and Resolve section, click Go to My Oracle Support.

   Tip: If you followed the steps described in Task 2, then from the Incident Details page, click Problem Details in the breadcrumb to return to the Problem Details page.

   
   Description of the illustration problem_details_new.gif
   
   

   The My Oracle Support Login and Registration page appears in a new browser window.

2. Log in to My Oracle Support and create a service request in the usual manner.

   (Optional) Remember the service request number (SR#) for the next step.

3. (Optional) Return to the Problem Details page, and then do the following:

   1. In the Summary section, click the Edit button that is adjacent to the SR# label.

   2. In the page that opens, enter the SR#, and then click OK.

   The SR# is recorded in the Problem Details page. This is for your reference only.