Investigating, Reporting, and Resolving a Problem

Note: The workflow described in this section includes only the minimum tasks that are required to investigate, report, and in some cases, repair a problem. See Oracle Database Administrator's Guide for a more complete workflow that includes additional diagnostics-gathering activities and data customization activities that you can do before uploading the diagnostic data to Oracle Support Services. In some cases, these additional activities may result in a shorter time to problem resolution.