Root Cause Analysis Reports

The report tabulates all the targets information that are identified as the root causes of service's failure. This information is presented in 2 tables according to the prominence. Table 1 shows all root cause targets' name, type, outage duration, their availability % and the count of other services that are impacted by that root cause target. The table one's prominence is given to service impact count so it shows the impact counts as a cigar chart too. Second table shows the similar information with prominence given to outage duration of the root cause target. And the tables are also sorted according to the their key fields.

All this RCA information is accounted for over a user input time period. So if user has chosen last 7 days as the time period on the report, it will show all the targets' information that are identified as a failure causes for the given service since last 7 days.

Child Report: This report has a child report. Both the tables in the report show the impact count number, which in turn is a link to the child report. This report tabulates the details of all the services impacted by that root cause target. The table of the child report shows the service name, type and the availability %.

The Information Publisher comes with 2 out of box reports.

Most Significant Component Impacts For A Target : This will show the most significant impacts given a service target. The report data is presented as mentioned in the above paragraphs.
Most Significant Component Impacts For All Targets : This shows the most significant impacts for all the services monitored by RCA system. The report data in this case is same as for the above except that the data is shown for all service targets instead of a single target.

Information Publisher provides RCA report elements that allow you to create the above reports yourself. You can also to customize the presentation, for e.g.. User could choose to see the tabular data for most significant impacts by impact count only, instead of 2 tables.

Note: Service type here is any service type.

Usage Steps for Custom RCA Report

Click Create to create a new report definition.
Specify an appropriate name for the RCA report.
From the Targets area of the General Page, select the option Use the Specified target and leave the Target field blank.
On the Elements page, Click Add to add Most Significant Component Impacts For A Target or Most Significant Component Impacts For All Targets element
Select Most Significant Component Impacts For A Target or Most Significant Component Impacts For All Targets element and click Continue.
Click Set Parameters icon for the element.
Select the target to be monitored (applicable only to Most Significant Component Impacts For A Target element).
Select the component to be monitored.
Select the time period for which you want the report.
Select desired View By value from drop down to view the tabular information for either View By Impact Count or View By Impact Duration.
Repeat steps 1 to 10 to add other view type to the end report.
Click OK to save the report

Related Topics

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