Root Cause Analysis (RCA) updates information about service failures and provides an historical record of these outages in the Analysis Update History. You can view this analysis summary and drill down for more information about specific analyses performed at previous points in time.
To see previous updates, follow these steps:
Navigate to the Service Home page of the service you want to view.
If RCA causes are shown under the Possible Causes of Service Failure heading, click on Root Cause Analysis Details.
Under the Last Analysis heading, click Previous Updates. You can view the number of updates available, the time of the most recent update, and the current status of the service analysis. Each entry in this table contains a Confidence level indicating the accuracy and availability of the information RCA used to perform that analysis. Click Help for more information.
Related Topics
About Root Cause Analysis Processing
Getting the Most From Root Cause Analysis
Enterprise Manager Information Roadmap
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