Task 6 – Close Incidents

When a particular incident is no longer of interest, you can close it. By default, closed incidents are not displayed on the Problem Details page.

All incidents, whether closed or not, are purged after 30 days. You can disable purging for an incident on the Incident Details page.

To close incidents:

1. Go to the Support Workbench Home page.

   See "Viewing Problems Using the Enterprise Manager Support Workbench".

2. Select the desired problem, and then click View.

   The Problem Details page appears.

3. Select the incidents to close and then click Close.

   A confirmation page appears.

4. Click Yes to close the incident.