Task 1 – View Critical Error Alerts in Enterprise Manager

You begin the process of investigating problems (critical errors) by reviewing critical error alerts on the Database Home page.

To view critical error alerts:

1. Go to the Database Home page in Enterprise Manager.

   See "Accessing the Database Home Page".

2. In the Alerts section, examine the table of alerts.

   Critical error alerts are indicated by an X in the Severity column, and the text "Incident" in the Category column.

   Note: You may have to click the hide/show arrowhead icon next to the Alerts heading to display the alerts table.

   
   Description of the illustration critical_alert_home_new.gif
   
   

3. (Optional) In the Category list, select Incident to view alerts of type Incident only.

4. In the Message column, click the message of the critical error alert to investigate.

   An Incident detail or Data Failure page appears for the type of incident you selected. For example, if you clicked a message about an ORA-600 error, then the Incident - Generic Internal Error page appears.

   This page displays:

   • Problem information, including the number of incidents for the problem

   • A Performance and Critical Error graphical timeline for the 24-hour time period in which the critical error occurred

   • Alert details, including severity, timestamp, and message

   • Controls that enable you to clear the alert or record a comment about it

   
   Description of the illustration critical_alert_new.gif
   
   

5. Review the Performance and Critical Error graphical timeline, and note any time correlation between performance issues and the critical error. Optionally clear the alert or leave a comment about it.

6. Perform one of the following actions:

   • To view the details of the problem associated with the critical error alert that you are investigating, proceed with Task 2 – View Problem Details.

   • If the graphical timeline shows a large number of different problems during the 24-hour time period and you want to view a summary of all those problems, then complete these steps:

     • Click View All Problems.

       The Support Workbench Home page appears.

     • View problems and incidents as described in "Viewing Problems Using the Enterprise Manager Support Workbench".

     • Select a single problem and view problem details, as described in "Viewing Problems Using the Enterprise Manager Support Workbench".

     • Continue with Task 3 – (Optional) Create a Service Request.