Aggregate Service Home Page

Aggregate services consist of one or more services, called subservices. A subservice is any service created in Enterprise Manager Grid Control. The availability, performance, and usage for the aggregate service depend on the availability, performance, and usage for the individual subservices comprising the service. Refer to About Services for more information on aggregate services.

Use this page to get an overview of the availability, performance, and usage of your aggregate service.

Monitoring

This page contains the following sections:

Section	Description
General	In this section, you can: Get current availability status and availability (%) over the last 24 hours. Get quick overview of performance and usage for the aggregate service, as indicated by their status icons. If either of the icons are red, there are performance or usage issues. Monitor actual service level and see whether or not they meet expected service levels. Black out the service in order to perform maintenance. See About Blackouts. Drill down to the availability and service level statistics. The Service Level Details page displays the overall service level as well as any violations.
Subservices	Lists the subservices that comprise the aggregate service. Click on a service or system name, status, policy violation, or alert to get more detailed information.
Alerts	Lists all the alerts for the aggregate service and its subservices in detail, including message, timestamp, and more.

Section

Description

General

In this section, you can:

Get current availability status and availability (%) over the last 24 hours.
Get quick overview of performance and usage for the aggregate service, as indicated by their status icons. If either of the icons are red, there are performance or usage issues.
Monitor actual service level and see whether or not they meet expected service levels.
Black out the service in order to perform maintenance. See About Blackouts.
Drill down to the availability and service level statistics. The Service Level Details page displays the overall service level as well as any violations.

Subservices

Lists the subservices that comprise the aggregate service. Click on a service or system name, status, policy violation, or alert to get more detailed information.

Alerts

Lists all the alerts for the aggregate service and its subservices in detail, including message, timestamp, and more.

Root Cause Analysis

If your service has a Down status, this page will display the Possible Causes of Service Failure table. Causes of failure may be either key components of the system on which the service runs, or another service. Timestamp information is given for each error message, along with target name and type.

Click the target name to go to that home page. The home page will include information that may help you diagnose the reasons for service failure.
Click the message to go to the Alert Details page for that failure. The Alert Details page may include more information about metrics, alerts, causes of failure, and services impacted by the failure.
Click Root Cause Analysis Details to view detailed information, including a summary of the analysis and a table of each of the individual steps involved in performing the analysis.

Refer to About Root Cause Analysis for more information.

Related Links

Click on any of the related links to gather additional information about the service. The highlights are:

Link	Description	More Information
Access	Allows you to define the levels of access to this target based on administrators and roles.	About Administrators, Roles, and Privileges
Edit Service Level Rule	Allows you to change the rules governing service level.	About Service Level Monitoring
Reports	Provides access to reports that have been defined within the Enterprise Manager environment.	About Reports
Blackouts	Allows you to specify down times for the service, during which no alerts are generated.	About Blackouts
Metric and Policy Settings	Starting point for customizing metric threshold settings, policy settings, and collection settings. Enables you to save monitoring settings of a target to a template and apply monitoring settings in a template to a target.	Introduction to Metrics About Policies
Target Properties	Allows you to add a comment, line of business, deployment type, location, and contact.
Edit Service	Allows you to go back and change the definition of your service.	About Services
Metric Baselines	Allows you to set baselines for the metric thresholds used for your service.	About Metric Baselines

Related Topics

About Services

About Root Cause Analysis

Enterprise Manager Information Roadmap